Medical Policy Contact Information

Inquiries about our medical policies can be made by mail to the addresses listed below or you can call our Customer Service Department at 1-877-258-3334 (toll free). Members may also wish to discuss their questions and individual medical situation with their physician. Physicians may want to share documentation with the Plan about recent medical advances and guidelines that could enhance our medical policies.


Main Address:




For State Major Medical Plan Members:

Blue Cross and Blue Shield
P.O. Box 2291
Durham, NC 27702



North Carolina Teachers & State Employees
Major Medical Plan
PO Box 30025
Durham, NC 27702