For providers participating in the Blue Cross and Blue Shield of North Carolina (Blue Cross NC) provider network
Blue Cross NC is pleased to provide the Web-based edition of the Blue Book, our provider reference manual. It is a comprehensive reference guide for our products, value-added programs and services. Our hope is that the Blue Book will make it easier for you and your staff to collaborate with us in providing excellent service to your Blue Cross NC patients.
Bookmark our site and check back often for updates!
Current edition (March 2020)
The Blue Book is a comprehensive reference manual designed to assist you and your office staff by offering the information necessary to effectively understand and administer Blue Cross NC health insurance products, health coaching and intervention policies & procedures, and the health care claims billing guidelines of Blue Cross and Blue Shield of North Carolina "Blue Cross NC." The manual is organized into sections for your convenience. You may download and print a copy or just save a copy in PDF format to your computer.
Please discard any previous Blue Cross NC reference manual amendments and/or office guides, as many chapters in this new Web-based edition have been updated making the older material obsolete.
Please note that Blue Cross NC will periodically update this manual.
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